Or they pulled old devices out of storage and repurposed them.Įither way, the result is your IT team having more balls in the air-or, more accurately, more laptops, Chromebooks, and tablets in the field. They deployed more technologies and bought more devices to deliver those technologies to remote teachers and students. As schools moved to some form of remote learning in the wake of the COVID-19 pandemic, they have undergone a digital transformation to ensure educational continuity in the modern classroom. Likely, the answer is more than you were two years ago-or even one year ago. I've tried several calls with Lightspeed Support, but they only seem to understand their own MDM and reply with "Here are the directions for our MDM".How many devices are you managing right now?Īnd how much time are you (or your small IT team) spending managing those devices? Then push them out as a separate policy.Ĭa.pem, ca_key.pem, localhost.pem, localhost_key.pem After installing and running their makeCA program, I used composer and copied the following files from the /usr/local/etc directory to a. Since I am using the installPKGfromDMG.sh to install the SmartAgent.dmg, it creates the config.json file, so no need to follow that step under the "Bulk Installation via MDM" section.ģ. I have a Configuration Profile that push out the certificate file ca.cer.Ģ. I have a test student machine still on 11.4.0, which is showing up correctly under that user's account in Lightspeed.ġ. I think this might have broke with Monterey, which I upgraded the students to recently. Sites are being blocked on the laptops and data is appearing on the Relay Dashboard, but it's not linking to each user. I was able to get it to work, or so I thought, but have found that the user's history isn't appearing in the Relay Admin interface. TL DR - the install of Relay itself isn't terrible but getting the reporting aspect to work can feel like a bunch of random little things getting in your way. Once we did and once we added Relay as an approved extension, it retroactively allowed the kext on all the machines that it was pending on and they started reporting properly. Our version of JAMF at the time didn't have the approved kernel extension functionality, so we had to upgrade. Since our student laptops were on varying versions of 10.13, some of them would auto approve this extension and some of them would manually require approval in Security & Privacy, which obviously no student is going to do. The second issue was that the Relay Smart Agent requires a kernel extension to be approved for reporting to work. Anything else would nullify the reporting aspect. After some more testing we found out that our Relay policy had to be set with ONLY the Recurring Check-In flag in order to install and then report properly. When we signed in as a user it would log them simply as "base." This appeared to be a generic account that Relay would use to record all the usage logs for every computer that it didn't recognize, with no way of differentiating between them. If the Relay Smart Agent package tried to install via Login/Logout, it would complete and apply the filter correctly, but the reporting side of things didn't work. The first issue was that we had the policy in JAMF set to run on Login, Logout, and Recurring Check-In. If you don't want it to appear on the user's desktop while installing you can feel free to modify the location like we did - we ended up running it in ~/Library so students didn't just see a random installer show up on their machine.Īfter we prepared the package and started test deploying it to some spare Mac OSX computers we found that some of them were reporting properly and some weren't. Hdiutil detach /Volumes/Smartagent/ -force Sudo installer -pkg SmartAgent.pkg -target / Lightspeed actually has a pretty useful script for installing Relay on their website, which I'll post here:Ĭurl -sSO We created a package that removed our current mobile filter and user agent software and THEN installed Relay. It wasn't difficult to install but it was difficult to get the reporting side to work properly. We deployed it to our Macbook Air student laptops at the end of October/beginning of November.
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